Frequently Asked Questions

Is the lamp easy to setup?

It certainly is! We have a comprehensive online guide with a setup video that can help you get started. If you still find it a challenge, feel free to contact our support team at support@friendshiplamps.com.au

Do you offer international shipping?

Yes! Please enter your address on the checkout page to know the postage price for your chosen destination.

Can the lamps be used overseas?

Absolutely! All you need is an internet connection and your lamps will connect! Friendship Lamps are one of the simplest and best ways of letting your family members, friends or partner in any overseas location, know that they are on your mind, and vice-versa.

Is the Friendship Lamp hard to use?

Not at all! Our Friendship Lamps have been designed after a significant amount of research and development. They are extremely user-friendly and are simple to use! Even if you change the location of the device or switch it off, that isn’t the point of concern at all. The friendship lamp has an inbuilt memory and will remember the last used Wi-Fi access point.

Is there a warranty on the lamps?

Yes. We are confident of the quality of the products we offer, and all our lamps are covered with a 12-month manufacturer warranty. If your lamp doesn’t work as intended or stops functioning, we will organize for a repair/replacement at no added cost.

When can I expect to receive my lamps?

We engage the services of fast couriers and attempt to get the lamps to you as soon as possible.

  • Australian delivery should be within 2-5 business days
  • International delivery should be between 3-10 business days

Who are the lamps designed for?

A friendship lamp is ideal for anyone looking for a unique way to keep in touch with their loved ones. Whether you have family members spread across the globe or a long-distance lover, our friendship lamps are made just for you. In fact, it’s a great piece to place at your office and connect with your family and friends at any time of the day. Regardless of your location or theirs, a friendship lamp is the best way to send your love across the miles.

Have a question about Friendship lamps?

Contact us today